We encourage you to ask questions if you have any concerns about your care or your medications.
For the protection of patients, staff and visitors who may have a latex sensitivity or allergy, latex products are not allowed.
You may hear one of our regular fire drills (‘Code Red’) during your stay.If you are on your Patient Care Unit when you hear the alarm, please return to your room and keep your door closed. If you are in another area of the Hospital, please stay where you are until the 'all clear' is given. A staff member will inform you if any action is necessary.
Wear your Hospital ID wristband at all times. Staff will check your ID regularly to help ensure your safety - this allows staff to make sure the right person is receiving the right medication/treatment. It's okay to ask members of your care team to check your ID.
Patients are encouraged to enjoy our beautiful grounds. However, we do ask that when leaving your Unit for any reason, you advise your nurse or the Administrative Assistant where you are going and when you expect to return. This enables the Unit staff to locate you if necessary. In consultation with your care team a weekend pass can be arranged. Please speak to a staff member on your unit if you wish to go home for the weekend.
Make a list of everything you are taking, including prescription drugs, over-the-counter medicine, vitamins and herbal or homeopathic remedies. Tell your physician or pharmacist if you are allergic to a medication or a food. Know the name, size and colour of your medications, and reason for taking them. Check the labels on medication containers before taking them. Know how you are supposed to take the medication and what to do if you experience the medication’s side effects. Know if the medication is safe to take with other medications, vitamins, herbs or foods. If you don’t understand something about your medications, ask your doctor or pharmacist to explain. Do not share your medications with your family members.
Hospital staff, medical staff and volunteers are easily identified by their photo ID badge.It is mandatory for these individuals to wear ID badges while at work. If you observe a suspicious activity or individual, have lost personal items or have any security concern, please notify our Security by calling 416-285-3666 x0 and report the information to Reception, or tell a staff member immediately.