You must first contact the Community Care Access Centre that serves the area where you live. In Ontario, it is their mandate to initiate applications, determine eligibility for long term care, coordinate applications to selected homes, and manage the wait list for the homes.
Our waiting list is maintained and managed by the Community Care Access Centre, as are all long-term care home wait lists in Ontario. Due to the number of factors involved in placement, we are unable to give approximate wait times. Placement on the wait list is only one factor considered when looking at admission to an available bed.
We have 288 beds in the Houses – 176 of those beds are private and the remaining 112 offer basic accommodation with two residents per room.
Accommodation rates are set by the provincial government’s Ministry of Health and Long Term Care.
The Ministry of Health and Long-Term Care will subsidize those residents in a basic room (a room with two beds) whose income is less than the established rate for basic accommodation. There is no government subsidy for a private room. Residents must apply for a rate reduction by submitting to Providence Healthcare their most recent Notice of Assessment from Revenue Canada as proof of income. In order for the subsidy to start from day one, the application must be completed in the same month as the admission takes place.
The nursing staff to resident ratio varies by shift with more staff working during the times when residents are the busiest. Each day, registered nurses are available around the clock and registered practical nurses work on the day and evening shifts. The number of resident assistants (trained personal support workers) is 1 to 9 during the day shift, 1 to 12 during the evening shift and 1 to 18 during the night shift. There are also other support staff in place over the day and evening shifts to offer activation and other therapeutic programs in addition to the staff of the nursing department. Funding for nursing staff is paid by the Ministry of Health and Long-Term Care and the amount we receive is controlled by the provincial government.
The Houses of Providence is divided into 16 smaller communities of 18 residents accommodated in each – this is a ‘House’ and each isnamed after a tree that grows in Canada. Each House has its own living room and dining room dedicated to residents living in that area of the building.
Yes. In fact, there are couples residing in the Houses at this time. Some live in the same room, while others live in separate rooms but visit each other. Whether the pair resides together depends on cognitive status, level of care and accommodation preferences.
Absolutely! Family involvement is actively encouraged and facilitated through flexible visiting hours, active involvement in care planning, special activities and events, and rooms’ availability for special occasions. We have a Family Council, and its special role is to advocate for the wellbeing of residents in every initiative, and particularly for those who have no immediate family to help them personally.
Yes. Each resident is invited to participate in our Residents’ Council. The mandate is to provide a collective voice to issues of concern to all those who live at the Houses, and to get feedback from management on various events and activities.
Yes. There are both large and small group activities that are structured to respond to residents’ interests and abilities. New activities are regularly introduced to ensure that there is variety. We a have team of activation staff who are assigned to each of four floors with a specialized person on the dementia care unit. Activation calendars are found at information centres on all four floors.
Safety is a key focus for all those working in the Houses of Providence. All staff receives training in safety measures such as:
We also have safety features in the building such as: