Privacy and You

Ontario’s Personal Health Information Protection Act establishes the rules for the collection, use and disclosure of personal health information and is intended to protect the confidentiality of this information and a patient’s privacy across the health care system. Ontario’s Personal Health Information Protection Act creates a comprehensive approach to protecting personal health information across the health care system.

Personal health information means any information that identifies an individual and relates to his/her physical or mental health, including information about family health history, and any information that identifies the individual’s Substitute Decision Maker.

Everyone has a right to access their own personal health information and our role at Providence is to ensure a patients personal health information is kept just that — personal.

Our Commitment to You

As part of our commitment to protecting our patients, residents and clients information, we have a number of policies in place for staff  specifically addressing confidentiality and privacy, security, release of records and the procedure for making corrections to records created here at Providence.

To ensure transparency and accountability, we have published our privacy principles and other privacy-related information below.

How to Access and Correct your Personal Health Information

You may access and correct your personal health information or withdraw consent for some of the uses and disclosures by contacting the Patient Care Manager/Resident Care Manager. You may also contact the Health Information Management department at 416-285-3666 x4336.


Please direct any questions or concerns about Providence Healthcare’s privacy policies or practices to:

Chief Privacy Officer
Providence Healthcare
416-285-3666 x4064

Information and Privacy Commissioner
Bloor St. East, Suite 1400
Toronto, ON M4W 1A8
416-326-3333 or 1-800-387-0073