Do you have a compliment, concern or suggestion? At Providence, we welcome your feedback!
Your compliments and concerns help us to better understand your experience in order to improve the services we offer. The following are ways to provide your feedback to us:
You may also contact our Patient Relations team anytime – we are here to support you through your experience at Providence. Reach our Patient Relations by phone at 416-285-3666 x4555 or email PatientRelations@providence.on.ca.
We use your feedback, both compliments and concerns, to help identify quality improvement opportunities. Should you inform us of a concern or complaint about the services you received at Providence, we promise you that:
In addition, we track, analyze and report all feedback to Providence's Safety and Quality Committee twice a year to ensure transparency.
All patients receiving services from Providence are invited to complete our Satisfaction Survey towards the end of their stay. Similarly, residents in the Houses of Providence and families of clients attending our Adult Day Program have the opportunity to complete a Satisfaction Survey on an annual basis.
We ask all our patients, residents and families of clients this one question: "Would you recommend Providence to your friends and/or family?”
Here are our most recent results: