Providence Healthcare
Providence Healthcare

Patient Declaration of Values

Following consultations with our patients, we developed the following Patient Declaration of Values to reflect our patients values and needs.

As a Patient of Providence Hospital, I want:

Respect and Compassion

  • Staff who are friendly
  • My call bell to be answered promptly
  • To know that the staff are there for me, genuinely asking how I am doing and then following through
  • Compassion in words and gestures
  • Respect for me and my belongings
  • Staff who listen to me
  • To be treated as a person, not as a number
  • To be asked if I am okay
  • Access to spiritual and religious care
  • Access to meaningful activities

SAFETY AND QUALITY

  • Staff who are competent
  • Staff who work together as a team with me to achieve my goals
  • The right tools to make sure what needs to happen can take place
  • To know that my care will not be rushed
  • To receive good care
  • To know that the equipment is good
  • To be helped to know what questions I should be asking
  • To have the information I need in order to get back to my life
  • To be told what I should expect