Helping People Healing Lives
Innovation Awards 2012
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Innovation Awards recognize staff, physicians and volunteers in both clinical and non-clinical areas that have worked to implement a new project or idea that has created measurable benefits for our organization. In order for a project or idea to be eligible for an award, it must be a new idea to Providence, support our Vision, Values and/or Strategic Plan, measurable (outcomes supported by data), sustainable and supported by management. In October, staff learned about this year’s entries at the Innovation Open House, voting for their own choice as to the best innovation alongside the selection made by the formal judging panel. The winners were announced at the Innovation Awards ceremony held on November 14.

“The submissions this year were impressive,” says Amanda Bjorn, Director, Learning and Development. “The Open House format allowed our Innovators to showcase their projects to the entire organization and they really put an impressive amount of creativity and attention into their posters and presentations.”

Meet this year’s finalists…

Evidence Based Best Practice for Delirium, Dementia and Depression
Chiara Campitelli-Thompson, Social Worker, Geriatric Rehabilitation; Jessica Casey, Occupational Therapist, Healthy Aging Clinic and OT Practice Consultant, Geriatric Rehabilitation; Rachel Devitt, Professional Practice Leader, Occupational Therapy; Shelan McCreery, OT, Regional Geriatric Program

Delirium, dementia and depression (the 3 Ds) are under-recognized as significant health issues that impact the quality of life of older adults. By implementing an interprofessional, formalized screening process, we are improving patient care by ensuring our patients are receiving the right services at the right time and we are committing to improving clinical outcomes, efficiencies and the patient experience.

Nursing Matters Newsletter
Monique Robichaud, Practice Consultant, Nursing; Silvia Schatt, NRS Coordinator, Information and Performance; Viani Tropiano, Practice Consultant, Nursing; Laurie Ward, Registered Practical Nurse, Houses of Providence; Sheril Green, Infection Prevention and Control Practitioner

Nursing Matters is a monthly newsletter created for and by Providence nurses. Its mission is to improve communication amongst nurses and bring them information they need. As a result of our hard work, more nurses throughout our organization are informed with current concerns, which ultimately leads to better patient outcomes.

Providence’s Employee Wellness – Growth through ‘Branding’ and ‘Marketing’
Kelly Alisauskas, former Wellness Coordinator, Occupational Health (January-July 2012)

Our wellness emails and posters were just that, emails and posters. The next action for most people – ‘hit delete’ or ‘keep on walking’. Staff receiving wellness emails or viewing wellness posters are ‘real people’ and not a list of names on a YY-All Users (Outlook distribution list). We needed to build a ‘real relationship’ with them. Results of branding and marketing strategies to date include new programs, full program attendance, increased number of sessions, increased staff involvement in recommending programs, repeat interest and, overall, staff that have lost weight and inches.

Our House – Working Together to Achieve Quality
Jube Walker and all the Houses Staff

In October 2011, the Houses of Providence launched a multi-year initiative, “Our House – Working Together to Achieve Quality”.  The overall goal is to enhance the quality of resident-centred care by implementing new ideas to improve the care, programs and services we provide, focusing on beneficial changes that we can make to support the needs of residents. The approach was to trial change ideas on one care unit (36 residents), establish outcome measures, track results over the time of each pilot phase, make corrections as needed and then share achievements across all the Houses to benefit all 288 residents.

ICT Think Tank
Information and Communications Technology (Matt Shaver, Janet Mainard, Yatin Joshi, Aman Raja, Ricky Seebaransingh, Shiva Nadarajan, Michael Freymond, Karl Squire, Allison Arnott and Larissa Wisniewski); Amanda Bjorn, Director, Learning and Development; Patti Enright, Corporate Communications Manager

ICT should be relied upon to provide exceptional customer service and live Providence’s values. Anecdotal feedback told us that we had a lot of room to improve to meet the needs of our customers. In order to be an effective and valuable part of Providence, we needed to raise the skill level of our users, better understand their needs and, most importantly, earn and keep the trust of our customers. The ICT Team developed numerous home grown initiatives to close these gaps and better serve our customers.

Spoken Menu
Haydee Batac, Food Service Supervisor, Nutrition and Food Services; Doxy Gavriilidis, Menu Clerk, Coordinator, Nutrition and Food Services; Halen Keenan, Menu Clerk, Coordinator, Nutrition and Food Services; Jean Labranche, Director, Nutrition and Food Services

Historically, all Providence Hospital patient menu selections were selected on a piece of paper then entered into a computer in the Diet Office with very little personal patient contact. With the new Spoken Menu, Diet Office staff visit patients’ daily in their rooms. They discuss with each patient what’s offered on the menu for the next day and then enter chosen selections in the computer at the bedside. This initiative has decreased food waste by approximately 10 per cent.

Interprofessional Falls Prevention Strategy
Leo Audette, Professional Practice Leader, Nursing; Shawn Brady, Director of Interprofessional Practice; Anna Marie Sneath, Professional Practice Leader, Physiotherapy

Falls amongst seniors are one of the most critical injury problems in Ontario. Developing a truly interprofessional falls prevention program ensures all patients are assessed for falls risk. It also ensures that all team members are aware of a patient’s falls risk status and the interventions that need to be in place to prevent the patient from falling. After six months, data has shown a reduction in falls of 23 per cent across all Providence Hospital units. This translates to a projected reduction of 460 falls at Providence over one year.

The Providence Clothesline
Chiara Campitelli-Thompson, Social Worker, Geriatric Rehabilitation; Sister Mary Anne McCarthy, Director, Mission and Values; Countless others who contributed time, donations and enthusiasm to making the Clothesline possible

In 2007, Providence Healthcare began an unique partnership with St. Michael’s. Our Social Workers began to see an increase in patients who would come to Providence with nothing, sometimes just the hospital gown on their backs. We had no formal or organized way of providing clothing for these individuals, which often impinged on their ability to participate in therapy and hindered their overall recovery. The Social Work group decided to implement a more systemic way of responding to these needs for basic necessities by creating a room that could house multiple clothing and toiletry items and that staff could access for patients in need. Since the opening of the Providence Clothesline in mid-May 2012, over 42 staff have accessed the space on behalf of patients and over 25 patients have directly benefited from this initiative in Providence Hospital as well as within the Houses of Providence.