Our visiting hours are from 11 a.m. to 8:30 p.m. although some exceptions are made in certain areas or on a case-by-case basis.
We ask that each patient have only two (2) visitors at a time in their room. All Patient Care Units have a lounge area where visitors can wait. An adult must closely supervise children at all times.
Please do not visit at any time if you feel ill in any way with fever, headache, sore throat, chills, cough or muscle aches.
Wash your Hands
Our patients and residents safety remains our most important priority. Many patients/residents have weakened immune systems that make them very susceptible to a variety of illnesses. Washing your hands is the best way to control and prevent the spread of germs and infection. Hand hygiene, using soap and water or the alcohol-based hand sanitizers available throughout our organization is the single most effective thing you can do to help stop the spread of infection. Washing before entering a patient’s room or before eating and after using the bathroom, blowing your nose or other activities where your hands may become contaminated is essential.
Personal Protective Equipment (PPE)
Under certain circumstances, it will be necessary for visitors to wear special clothing during their visits. A precautions sign on the patient’s door will give you instructions on what visitors need to do. This may mean wearing a mask, gown and/or gloves.If you are not sure what you need to do, please ask a nurse to help clarify these instructions and assist you.
From time to time, outbreaks occur when a higher number of patients than normal experience the same illness. If an outbreak occurs, we implement infection control measures to prevent spread of the infection in collaboration with Toronto Public Health.Sometimes this means limiting visitation and cancelling communal activities. When an outbreak is declared, a letter will be provided to families and visitors. It will list some of the infection control measures that you can do to stop the spread of the outbreak. We also record the announcements on our Hotline at 416-285-3755 and post them on this website. It is important that these control measures are followed closely to help contain the outbreak and avoid the spread of infection to the community, patients, yourself and loved ones.
Scented products can trigger serious health issues for people, including migraines and respiratory distress. Please refrain from wearing scented products on Providence grounds (e.g. perfumes, colognes, aftershave, body sprays, etc.).
Taking Pictures/Video or Audio Recordings
At Providence, we recognize that events occurring here can hold special meaning for our patients/residents/clients and visitors. We wish to facilitate the recording of these moments while respecting the privacy, confidentiality, and security of other patients/residents/clients, visitors and staff. Because of this, we have clear guidelines for photo/video and audio recording. For visitors and families, verbal consent must be obtained from all persons that may be identified in the photo/recording. Thank you for helping us protect your privacy.