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Providence Healthcare
Providence Healthcare

Info for Visitors

Updated family/support person presence (patient visitor) policy

If you are not feeling well or are COVID positive you must not come into the hospital to ensure the safety of our patients, staff and physicians.

Unity Health currently has an Essential Care Partners policy in place. Only visitors with certain exceptions on compassionate grounds and other special safety needs are allowed in to visit.

These changes have been made to balance the safety of our patients, family members and staff, while also promoting a compassionate and healing environment. We will welcome Essential Care Partners to our hospitals in a phased approach. More information about the process for your Essential Care Partner to be approved as a visitor and next steps can be found on our Unity Health website.

Find out more about our Essential Care Partners criteria.

At Providence, we allow visiting based on the wishes of our patients and residents. It’s important to note that ‘Quiet Time’ will still be observed between the hours of 8:30 p.m.—7 a.m. and visitors are asked to be considerate of noise levels at this time. Also during this period, an overhead announcement will direct visitors to go to the Main Entrance to sign the visitor log book at Reception and obtain a visitor sticker.

Please do not visit at any time if you feel ill in any way with fever, headache, sore throat, chills, cough or muscle aches.

Visiting Providence with a Pet

We appreciate the value of pets in the well-being and quality of life of our residents and patients and we continue to welcome dogs and cats under the supervision of family members or friends. To help protect the safety of our residents, patients and staff who may interact with these pets, we have guidelines on how we welcome pets at Providence and outline the responsibilities of staff, visitors, and residents/patients.

Read our pet visiting guidelines.

Before you arrive, please note the following:

  • Pet handlers – i.e., the visitor(s) bringing the animal onsite for short visits – should only have one pet per visit and should only visit one resident or patient with their pet. Pets are not allowed in patient or resident rooms between the hours of 8:30 p.m. and 7 a.m. daily.
  • When pet handlers arrive, you must sign-in and receive a Pet Handler sticker. This sticker must be worn and visible throughout their visit. Upon sign-in, our receptionist or security staff will provide you with a copy of the guidelines.

Wash your Hands
Our patients and residents safety remains our most important priority. Many patients/residents have weakened immune systems that make them very susceptible to a variety of illnesses. Washing your hands is the best way to control and prevent the spread of germs and infection. Hand hygiene, using soap and water or the alcohol-based hand sanitizers available throughout our organization is the single most effective thing you can do to help stop the spread of infection. Washing before entering a patient’s room or before eating and after using the bathroom, blowing your nose or other activities where your hands may become contaminated is essential.

Personal Protective Equipment (PPE)
Under certain circumstances, it will be necessary for visitors to wear special clothing during their visits. A precautions sign on the patient’s door will give you instructions on what visitors need to do. This may mean wearing a mask, gown and/or gloves.If you are not sure what you need to do, please ask a nurse to help clarify these instructions and assist you.

From time to time, outbreaks occur when a higher number of patients than normal experience the same illness. If an outbreak occurs, we implement infection control measures to prevent spread of the infection in collaboration with Toronto Public Health.Sometimes this means limiting visitation and cancelling communal activities. When an outbreak is declared, a letter will be provided to families and visitors. It will list some of the infection control measures that you can do to stop the spread of the outbreak. We also record the announcements on our Hotline at 416-285-3755 and post them on this website. It is important that these control measures are followed closely to help contain the outbreak and avoid the spread of infection to the community, patients, yourself and loved ones.

Scent-Sensitive Environment
Scented products can trigger serious health issues for people, including migraines and respiratory distress. Please refrain from wearing scented products on Providence grounds (e.g. perfumes, colognes, aftershave, body sprays, etc.).

Taking Pictures/Video or Audio Recordings
At Providence, we recognize that events occurring here can hold special meaning for our patients/residents/clients and visitors. We wish to facilitate the recording of these moments while respecting the privacy, confidentiality, and security of other patients/residents/clients, visitors and staff. Because of this, we have clear guidelines for photo/video and audio recording. For visitors and families, verbal consent must be obtained from all persons that may be identified in the photo/recording. Thank you for helping us protect your privacy.