Helping People Healing Lives
Excellent Care for All

In 2010, the Ontario Government passed the Excellent Care for All Act, supporting hospitals to further improve the quality and safety of care provided for members of our community. One of the ways the Excellent Care for All Act is helping hospitals meet our community’s expectations regarding quality, patient safety and accountability is through the public reporting of Quality Improvement Plans (QIP).

Quality improvement helps us to continually find new and better ways of doing things to enhance care, increase satisfaction and achieve better clinical outcomes for our patients.

Our Quality Improvement Plan

An ongoing priority at Providence Healthcare, our Quality Improvement Plan (QIP) is one tool we use to help document and review our current performance in a variety of areas. Within our QIP, we outline our aims and measures for the next year.

With this plan, we are able to clearly see targeted areas for improvement, charting our progress as we move forward and helping ensure we continue to create a positive patient experience while delivering high quality health care.

In addition to this plan, we provide you with a progress report – a snapshot of year one and the progress we have made to date on our high priority indicators.

Please Note: The Report on Progress requires that we report our ‘Current Performance’ according to certain prescribed data reporting periods that do not necessarily reflect the most recent, measured impact of our quality improvement initiatives.

The QIP is just one of the ways we are working to improve our patients’ experiences. Please feel free to contact us with any questions you may have.

For more information about Ontario’s Excellent Care for All Act and quality improvement plans, visit