Quality improvement helps us to continually find new and better ways of doing things to enhance care, increase satisfaction and achieve better clinical outcomes for our patients and residents. An ongoing priority at Providence, our Quality Improvement Plan is one tool we use to help document and review our current performance in a variety of areas. Within our plan, we outline our aims and measures for the next year.
With these plans, we are able to clearly see targeted areas for improvement, charting our progress as we move forward and helping ensure we continue to create a positive patient/resident experience while delivering high quality health care.
In addition to this plan, we have a progress report – a snapshot of the progress we have made to date on our priority indicators.
Please Note: The Report on Progress requires that we report our ‘Current Performance’ according to certain prescribed data reporting periods that do not necessarily reflect the most recent, measured impact of our quality improvement initiatives.
Our Quality Improvement Plan is just one of the ways we are working to improve our patients’/residents’ experiences. Please feel free to contact us with any questions you may have about it.
For more information about Ontario’s Excellent Care for All Act and quality improvement plans, visit www.ontario.ca/excellentcare.